FAQs
How can I contact Noor Home?
You can email us at support@noorhome.co where
our customer support associates will be
happy to help you with your inquiry.
Do you ship worldwide?
Yes
!
Where do you ship from?
We ship from our centers in Hong Kong & United States.
Can I change or cancel my order?
As we aim to process orders as fast as possible,
you must request any changes/cancellations within
12 hours of ordering. All requests after this time
will be denied. Your order can be returned once
received for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA,
Mastercard, AMEX) as well as PayPal payments and ShopPay.
When will my order be processed?
All orders are handled and shipped out from our warehouse.
Please allow extra time for your order to be processed
during holidays and sale seasons. We process orders between
Monday and Friday. Orders will be processed within
1-3 business days from the order date and shipped
the next day after the processing day. Please note that
we don't ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between
10-14 business days to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after
shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars,
which means you may be liable to pay for duties and taxes
once you receive your order. Import taxes, duties and
related customs fees may be charged once your order arrives
to its final destination, which are determined by your
local customs office. Payment of these charges and taxes
are your responsibility and will not be covered by us.
We are not responsible for delays caused by the customs
department in your country. For further details of
charges, please contact your local customs office.
How do I return an item?
Please contact us at support@noorhome.co
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is
incorrect, missing, and/or defective. Please include your
order number, photographs of the item(s) and all related
references upon receiving your package. We will do our very
best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of
payment. If you paid by credit or debit card,
refunds will be sent to the card-issuing bank within
7-10 business days of receipt of the returned item or
cancellation request. Please contact the card-issuing bank
with questions about when the credit will be posted to your
account. If you haven't received a credit for your return
yet, here's what to do: Contact the bank/credit card company.
It may take some time before the refund is posted to
your account.