Noor Illumiaura™ - RGBIC LED Permanent Outdoor Lighting

How can I contact Noor Home?


You can email us at support@noorhome.co 
where our customer support associates 
will be happy to help you with 
your inquiry.



Do you ship worldwide?
Yes

!

Where do you ship from?
We ship from our centers in the 
United States & Hong Kong.

Can I change or cancel my order?
As we aim to process orders as fast 
as possible, you must request any 
changes/cancellations within 
12 hours of ordering. All requests 
after this time will be denied. 
Your order can be returned once 
received, for a full refund upon
receipt.



What payment methods do you accept?
We accept all major credit cards 
(VISA,Mastercard, AMEX) as well as 
PayPal payments and ShopPay.



When will my order be processed?
All orders are handled and shipped 
out from our warehouse. Please allow 
extra time for your order to be 
processed during holidays and 
sale seasons. We process orders between 
Monday and Friday. Orders will be 
processed within 1-3 business days from 
the order date and shipped the next day 
after the processing day. Please note that 
we don't ship on weekends.



How long will it take to receive my order?
Due to high demand, orders may take 
between 10-14 business days to arrive as 
the maximum expectation. 



What if I don't receive my order?
If you don't receive your order within 
30 days after shipping, you are eligible 
for a full refund.



Will I be charged with customs and taxes?
The prices displayed on our site are 
tax-free in US Dollars, which means you may 
be liable to pay for duties and taxes 
once you receive your order. Import taxes, 
duties and related customs fees may be 
charged once your order arrives to its final 
destination, which are determined by your 
local customs office. Payment of these charges 
and taxes are your responsibility and will not 
be covered by us. We are not responsible for 
delays caused by the customs department in 
your country. For further details of 
charges, please contact your local 
customs office.



How do I return an item?
Please contact us at support@noorhome.co

What if the item(s) I received are 
defective/incorrect/damaged?
Please contact us if you have received 
merchandise that is incorrect, missing, 
and/or defective. Please include your 
order number, photographs of the item(s) 
and all related references upon receiving 
your package. We will do our very best to 
resolve your case as soon as possible.



When will I receive my refund?
All refunds will be credited to your 
original form of payment. 
If you paid by credit or debit card, 
refunds will be sent to the card-issuing 
bank within 7-10 business days of receipt 
of the returned item or cancellation request.
Please contact the card-issuing bank with
questions about when the credit will 
be posted to your account. If you haven't 
received a credit for your return yet, here's 
what to do: Contact the bank/credit card company.
It may take some time before the refund 
is posted to your account.

Please email us at support@noorhome.co for any inquires. We will get back to you in under 24 hours.